Privacy Policy & User Data Compliance

Last updated: August 2026

GaruGO (“we”, “us”, or “our”) operates an on-demand expert knowledge platform that connects users with specialized professionals via per-minute WebRTC video streams. We are committed to protecting your privacy and handling personal data in accordance with applicable data protection laws.

1. Information We Collect

We may collect the following categories of information:

• Account & Contact Information – name, email address, phone number, and billing details when you register or contact us.
• Usage Data – session duration, connection quality metrics, and interaction timestamps related to video streams.
• Technical Data – IP address, device type, browser information, and approximate location derived from IP.
• Communication Data – messages or support requests you send to us.

2. How We Use Your Information

We use the collected data to:

• Provide and operate the GaruGO platform and video streaming services
• Process payments and bill for per-minute usage
• Improve service quality, reliability, and user experience
• Respond to inquiries and provide customer support
• Comply with legal obligations and enforce our terms

3. Legal Bases for Processing

Where required by law (e.g., GDPR), we process personal data on the basis of contract performance, legitimate interests (service improvement and security), consent (where obtained), or legal obligation.

4. Data Sharing

We do not sell your personal data. We may share limited information with:

• Payment processors and infrastructure providers necessary to deliver the service
• Professional experts only for the duration of a booked session (as required to fulfill the service)
• Authorities when legally required

5. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Session metadata is typically retained for a limited period for billing, quality, and dispute resolution purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at garugo2026@gmail.com.

7. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. WebRTC streams are encrypted in transit.

8. International Transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) for such transfers.

9. Children’s Privacy

GaruGO is not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

For any privacy-related questions or requests, please contact:
Email: garugo2026@gmail.com
Phone: 09154671237